Product - FAQs

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  • Who are the users of these utilities?
    Mostly doctors or their assistants, patients, clinic, pharmacy, pharma and drug vendors, hospitals, insurance payer

  • How should doctor use the service?
    Doctor should subscribe to the system providing necessary details and get the UHID created. Then they should subscribe as per license by paying fees based on per month. Once the license is created, they can login to the system using username/password they set during registration. They can change the username and password later on. After registration, doctor tries to login and get prompts saying license "Not Available". Doctor should click on "Buy Subscription" link to request for subscription license. Administrator then checks the request and issue license within one day.

  • How to start using this product?
    These services are hosted as software as a services, the user needs to first register themselves to it's registration portal and get the user identity and UHID created. After this they can use specific functionalities as per their usage roles and permissions.

  • How can doctor efficiently use EMR in physician management system?
    The doctors should user Electronic Medical Record for those patients who need mutiple consultation over a period of time. The patient who has non critical and trivial things to be diagnosed does not always need to be entered into EMR of this application. Even if their record is maintained for some time, doctor can delete those records after some time. This will help doctors manage critical patient's record better and efficiently.

  • How to purchase?
    The application is built on software as a service (SAAS) model, so there is no concept of license cost. Please check the pricing details per user.

  • Do I need to download or install software to use this application?
    No, you do not need to download or install anything to use healthcareutility Software as a Service. All you need is internet access and a web browser.

  • Who owns the data stored by user?
    Each user (like doctor or patient) owns its data, but all the data is stored centrally on highly-secure data center of Healthcare Utilities Services Pvt. Ltd.

  • How Cloud computing really helps physician practice management?
    Cloud computing can transform the way healthcare is practiced by empowering professionals to deliver better care at lower costs. Cloud computing allows doctors, researchers and scientists across the globe to collaborate and form a centralized, integrated and regularly updated medical database that can be seamlessly accessed by healthcare professionals without having to invest in over-the-top infrastructure or software. Doctors can use the cloud for viewing reports, scans, EMRs, prescriptions and information required to solve complex medical problems anywhere in the world.

    Patients' health data and EMRs can be combined to form a single, comprehensive health record that can be instantly accessed from one single source. The cloud also brings together patient information like insurance claims, prescription and drug details, lab reports, patient history and progress in cases of chronic illnesses and other details and consolidates them to be available at the point of care whenever required.

    This not only helps improve the level of accuracy with which care is delivered but also reduces the time and cost of treatment for physicians and patients alike. As all data is sourced from a single, homogenous center, it also brings down the possibility of conflicting treatments, prescriptions and medical data miscommunication in cases where multiple physicians and providers are involved.

    Cloud computing is typically subscription based. In many cases, it works on a metered billing model of payment where you pay only for what you use. It also allows for flexible self-service by which you can enable and disable the provision of required services depending on your usage and needs.

    Cloud computing users need not invest in heavy capital expenditure on hardware, software, and services. As resources can be unsubscribed whenever required, the risk of investment is considerably reduced. The cloud also addresses increased data storage needs of physicians without having them spend on expensive personal storage devices. Software updates and innovation are centrally managed by cloud service providers, helping doctors focus the best part of their day on patient care.

    Cloud computing can thus help physicians meet meaningful use criteria as it demonstrates better quality of care, lower costs and higher insurance/government reimbursements.

  • What internet browsers does this application support?
    Internet Explorer, Mozilla Firefox, Google Chrome and other browsers.